Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      lastminute.com

      Engaged employer

      lastminute.com Reviews

      3.6

      72% would recommend to a friend

      (345 total reviews)
      avatar

      Alessandro Petazzi

      85% approve of CEO

      59% positive business outlook

      lastminute.com has an employee rating of 3.6 out of 5 stars, based on 345 company reviews on Glassdoor which indicates that most employees have a good working experience there. The lastminute.com employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      345 reviews
      2.0
      19 Feb 2026

      Valuable learning, disappointing offboarding

      Cost efficiency agent
      Recommend
      CEO approval
      Business outlook

      Pros

      I had a good learning journey working in customer service operations. The team environment was collaborative, and I gained strong exposure to handling complex cases, refunds, and communication skills. I also received appreciation during my tenure, which helped in professional growth.

      Cons

      The exit process could be improved, especially around asset recovery and final settlement transparency. In my experience, a deduction was applied for a minor hardware issue without clear cost breakdown or supporting documentation, and multiple follow-ups did not provide adequate clarification. This made the offboarding experience stressful and unclear.

      2.0
      29 Jan 2026

      Review

      Customer service agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Good salary packages for freshers

      Cons

      There is poor management, a lot of favoritism, and heavy politics Workload is heavy

      avatar
      lastminute.com Response
      4mo
      Thank you for taking the time to share your honest review. We value transparent feedback, as it helps us identify areas for improvement. We recognise that management styles can vary across teams. But if you experience any issues or specific concerns, we encourage you to report them directly to your HRBP. We take feedback about management very seriously and also provide channels such as our internal Integrity Helpline for anonymous reporting when needed. Regarding workload, we encourage employees to raise any concerns with their line manager or HRBP, so we can support them effectively. Thank you again for sharing your perspective.
      Viewing 1 - 3 of 345 Reviews
      Related searches: lastminute.com jobs | lastminute.com salaries | lastminute.com benefits | lastminute.com interviews
      Reviewslastminute.com reviews

      Glassdoor has 496 lastminute.com reviews submitted anonymously by lastminute.com employees. Read employee reviews and ratings on Glassdoor to decide if lastminute.com is right for you.