I was surprised to see so many positive reviews, but realized most of them seem to be from the sales side. The creative side is a different story.
The push for more output in less time with the same amount of resources has negatively affected the quality of the products that are created. Even with the very common 50-60hr weeks (with no overtime) some employees work, too much is still piled on, especially during busy times of the year. When the topic of work/life balance and more time is brought up, management would rather blame employees for “not being efficient” (aka not working even more hours) than spend more money on needed resources.
There is no dedicated HR person to bring up issues with upper management, meaning they get away with unacceptable and rude behavior with no consequences. For example, making comments expressing doubts in employee’s intelligence and capabilities for minor human errors or grievances.
The culture of toxic positivity at this company has enabled these issues because leaders think employees should feel very grateful for working there and devote themselves to their jobs to an unhealthy level. Plus, forget being sick or family emergencies, employees are typically still expected to complete all their work. Since everyone is overflowing with their own work, there is no backup plan.
There is huge turnover as well. Unfortunately, it seems the company is slowly transitioning to phasing out U.S. freelancers/FTEs entirely in favor of lower cost workers in other countries that they are training up.
On top of all this, the pay isn’t great and raises are few and far between (don’t expect one every year).