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We are proud to share that Gartner® has named Genesys a Leader in the 2022 Magic Quadrant™ for Contact Center as a Service – making Genesys an eight-time Magic Quadrant Leader. “Today, for organizations to succeed in a hyper-competitive landscape, they must be able to quickly adapt to market trends and people’s increasing expectations. With proven digital and artificial intelligence (AI) technologies of the Genesys Cloud CXTM platform, organizations of all sizes across all industries can deliver the people-centric experiences their customers and employees expect,” said Olivier Jouve, executive vice president and general manager, Genesys Cloud CX. #GartnerMagicQuadrant #CCaaS #CX
#GenesysCloudCX helps deliver powerful #CX with a seamless, all-in-one contact center solution that orchestrates customer experiences. Discover all that the platform has to offer in our interactive demo, including AI-powered management tools and insights into employee and customer journeys analytics. Live now 🔴
It’s officially August and Genesys employees know what that means… August Free Fridays are back! 👏 Delivering outstanding experiences for our customers begins with our people and their wellness. These Fridays in August allow our employees to unplug and recharge - whether they are relaxing on the beach, enjoying nature, going on vacation or spending time with family and friends. How would you use your Free Fridays? #OneGenesys
Genesys is proud to be recognized by The Software Report as a Top 100 software company.
We are proud to share our 2021 Sustainability report – an in-depth look at our commitment and journey to keep sustainable practices at the heart of what we do. From insights into our progress to detailing how we are adopting better business strategies to invest in our people and our planet, learn more about our journey.
Genesys has been named a leader in "The Forrester Wave™: Journey Orchestration Platforms, Q2 2022"
“Empathy is the building block of our being… and is also the primary building block for businesses that want to win the future.” Arianna Huffington, Thrive Global's Founder and CEO, discusses the new book "Empathy In Action" by Genesys CEO Tony Bates and Dr. Natalie Petouhoff, Genesys Senior Customer Experience Strategist and Consultant. Learn how employing a customer and employee-centric business model with empathy at the core can create a workplace and a business that will thrive
Today Genesys announces strong fiscal year 2022 business results with total revenue of over $1.9 billion in the year. This includes Cloud and Multicloud revenue exceeding $825 million with more than 60% growth YoY. “These results are evidence that our customers see our experience orchestration and thriving ecosystem as how they can deliver unique experiences at scale,” said Tony Bates, CEO and Chairman of Genesys. Read more about our fiscal 2022 business highlights.
Genesys Cloud CX has reached 500K agents on the platform. Hear from Executive Vice President and General Manager, Olivier Jouve – who worked on the platform with the original dozen engineers – on what this milestone means for the future of orchestrated customer experiences.
Empathy and inclusion are at the core of our #OneGenesys culture, and we are proud to announce a new annual company holiday: Global Diversity Day (Friday, October 22nd, 2021). With our commitment to DE&I at Genesys and in our communities, we have created this space for employees to share a day off with loved ones honoring holidays and commemorations that matter most to them.
