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When a 72-year-old member joined the Select Health Medicare Advantage + Kroger plan, they were nervous about the transition. But with the guidance of Health Promotion and Wellness Coach Rebecca Roberts, they built a clear path toward better health and a renewed sense of confidence. From navigating complex eye issues to preparing for a hip replacement, this member took bold steps toward wellness with Rebecca’s support. Their journey highlights how health coaching can turn uncertainty into empowerment, helping members take control of their health and live with purpose. “This story is a wonderful example of how health coaching can support the whole person,” said Liz O’Gara, Health Promotion and Wellness Manager. “A proactive, personalized approach like Rebecca’s makes a meaningful difference through health outcomes and in how members perceive our company.”
Since 2005, Barb Williams has been a steady, uplifting presence at Good Samaritan Hospital in Lafayette, Colorado. From transporting patients post-surgery to crocheting blankets for patients and caregivers, Barb’s impact is felt in every corner of the hospital. With a career spanning banking, IBM, and now two decades of volunteering, Barb embodies resilience, kindness, and faith. In addition to volunteering with us at Good Samaritan, Barb walks miles two to three miles a day, serves once a week through Meals on Wheels, and still finds time to sing in her church choir. Her message? “I hope I leave them feeling encouraged. It’s a blessing to me that maybe I’m helping them.” Join us in celebrating Barb’s incredible legacy of care and connection.
At Intermountain Health, our culinary and nutrition services teams are redefining what it means to serve meals in a healthcare setting with creativity, care, and community at the heart of every dish. From award-winning chefs and locally sourced ingredients to composting partnerships and build-your-own ramen bowls, there’s so much more happening behind the scenes than you might expect. Discover 10 surprising facts about how we nourish patients, caregivers, and guests every single day.
When Dr. Carlos Albrecht’s mother survived a heart attack in Lima, Peru, thanks to a well-equipped hospital, he vowed to give back. That promise became Lifebeat Peru, a mission that’s now saved countless lives across 15 trips and counting. Discover how one cardiologist turned personal gratitude into a legacy of healing for Peru’s most vulnerable patients — and how his journey continues to inspire care in Montana and beyond.
Cristin's passion for helping others doesn’t stop when her shift ends. As a pharmacist at Good Samaritan Hospital in Lafayette, Colorado, she serves her local community—and continues that care through volunteering with Miracles Diaper Bank, her church, and her children’s schools. Since 2019, Cristin has helped distribute hundreds of thousands of diapers to families in need. Through these experiences, she’s found meaningful connections, inspiration, and personal growth. At Intermountain, we believe volunteering isn’t just about giving—it’s about growing. And caregivers like Cristin show us how powerful that journey can be.
At St. Vincent Regional Hospital in Billings, Montana, older adults are staying active, independent, and connected — thanks to the SAIL Program. Led by trauma injury prevention outreach educator Michelle Amundsen, this free 12-week fitness class helps adults 65+ build strength, balance, and community — all while preventing falls and improving quality of life. Discover how movement, friendship, and prevention are transforming lives, one class at a time.
At Saint Joseph Hospital in Denver, Colorado, the nursing professional development (NPD) team transformed how patient care technicians (PCTs) train, bringing hands-on learning to the floor with an on-shift skills fair that reached 150 caregivers across 21 sessions. The success of the PCT skills fair reflects more than just smart planning. It’s a testament to what’s possible when teams come together with creativity, purpose, and a shared commitment to supporting caregivers. By rethinking the traditional model, the NPD team not only met a critical need, but they also set a new benchmark for what effective, inclusive training can look like.
At Platte Valley Hospital in Brighton, Colorado, outpatient dietitian Jacob Tevah is transforming patient care—starting with showing up. By rethinking scheduling, improving access, and putting patients first, Jacob cut his no-show rate in half. His secret? Listening, adapting, and collaborating with his team to meet patients where they are. Read how Jacob and his team at Platte Valley are making care more accessible—and more human.
“If you want to be truly successful, focus on one thing ... your relationships.” At the heart of our mission to deliver proactive, patient-centered care stands Jay Shi, MD, a primary care physician at the Congress Park Clinic in Denver, Colorado. Since co-founding the clinic in 2021 with practice administrator Jamie Brave, Dr. Shi has helped grow the practice from two providers to seven by September 2025. The clinic is a joint venture between Saint Joseph Hospital and National Jewish Health and is located on the National Jewish campus. “We attract a mix of community patients and medically complex patients who follow National Jewish specialists. It keeps us lifelong learners,” Dr. Shi said. But beyond the numbers and growth metrics, Dr. Shi represents the indelible impact primary care physicians have, not just on patients, but on our broader healthcare industry.
We are thrilled to announce that our own Chief People Officer, Heather Brace, has been named one of Utah Business Magazine’s Most Influential Women of 2025. Thirty years ago, Heather moved to Utah and joined Intermountain as a first-generation college graduate, driven by a desire to make the most of every opportunity and to serve others. Her parents instilled in her the values of servant leadership through their work and community involvement—and she has carried that legacy with her every step of the way. Congratulations, Heather, on this much-deserved recognition!
