Pros
Potential to make good money if you over work yourself and limit your home life or other endeavors. Average may be around $40k gross, if you work more then 60k-80k because of bonuses
Cons
Guilt tripped for having outside activities not paying for meetings that doesn't reflect on your monthly chart (pay seperate) but they'd don't even offer to pay Don't pay for travel, gas when requesting meetings/trainings be several hours away No consideration for personal off time Charge your paycheck for stolen items at full cost Charge your paycheck for full value of devices when agreements that don't stick to a customer's account due to software failure and customers won't come back in to redo it. Charge your paycheck the full retail of a devices if a customer commits fraud. No training can prepare everything even if you do everything right. If a customer becomes a karen because they just want free but your did your job right, the RD will tell ypu to refund them for services your gave and were upfront with taking away from your quality. Heath benefits/deductible are extremely high, a lot is not covered or out of network (blue cross blue shield of Tennessee) You'll be offer a position but they want you to do the labor for free to "earn" the title before they decide to pay you for it and you could be doing it for over a year while doing your previous title - both at full time requirements and full goals expected to hit or wrote up Will be told not to talk about your wages with other coworkers because they don't pay the same to everyone for the same titles. You'll be commented on about your makeup if they think your should or shouldn't be wearing it When you leave, they'll charge one of your last checks $500 with no details of what it went to. Team lead Management will yell or curse at you on the phone when you are at home or scold you if you don't answer your phone when you are off. Have meetings between 5am and 7am, not always even in your home location that's unpaid Break privacy by giving out your personal cell phone number to customers They will stalk your socials and your indeed activity Tell you one thing is the unwritten policy for accountability but then deny ever telling that and write you up. Do an email follow up to EVERYTHING you are told. They withheld that it's 100% commission with a draw in the interview to only be revealed 3 weeks into training They do not train to sell with integrity or follow all verizon's rules to using omni and all security, they'll bend the rules to their preferences Tell you to do book reports to be able to move up or make a higher payout They want to know all your financing/bills to coach you on your spending or goals and if you refuse then you are considered not a team player or "family" The team lead would alter his time if he was late or days when he wanted to call off from going to the bar/night club so he wouldn't ever get points They do a points systems for lates, call off, no notices, doctors excuse, emergencies that stay with your for 6mo to 12mo. If you reach max then you are let go even if you had a doctor's excuse for multiple call offs. If you call off, you have to find your own replacement and they want you to go to the doctor but of you physically can't even leave your house for say like food poisoning, then you get up to 6 points for no documentation They do favoritism if you are a yes man even if you don't follow through with what they want to hear. They frown to anyone as not a team player if you say no or refuse anything. They'll build up to get rid of you Force you to get a verizon phone and service even if you don't have the credit/means of making that happen or you can't work there but any other verizon, it is not required to use verizon for hire. They rely on email human reporting for your commission/goals to see where you are that had many errors. You constantly had to make sure you were paid correctly. Instead of places one employee to one role and pay them fairly, they have employees doing multiple roles maybe with none/not much extra pay, tell you it's part time but all the roles are full time/demand and they down play what your providing to make you the failure for them over loading you but it's how the RD's are saving themselves money and rotating out employees making them always hiring Brib current employees with a gift card to write good reviews about their market on glassdoor/indeed/and others to boost their scoring. This market has 2 Husband (RD) and the Wife as the leaders. One wife is in HR and the other wife is in training. Conflict of interest that if you had a complaint about an RD and your HR is their wife, she'll fire you for some reason. Not being talked to like a human, why does anyone in a higher role have to raise their voice, curse at your, or invade in your own privacy. Your not a team player if you aren't involved in their chat system gloating about your sale or showing competitiveness Avoid a company that wants to call you family A lot of nonsense unpaid meetings about specs on devices or promos that can just be an email. Meetings should be preplanning, coaching to goals, policy reviews, trainings, etc, importance group discussions not "how big is the battery in this phone" Lock you out of your logins to even clock in for a variety of reasons, if a training needs done, money is owed to the drop even if it's in error, and others. You have to submit a screenshot of an email of completed task that could take 30 mins to 3 hrs to receive because the screen you did the task on isn't honorable, it has to be the confirmed email all while you on unpaid/not clocked in and get points for being late clock in even though you weren't late, you were locked out of clocking All of your sales/commission is shared with all co-workers working the floor at the same time as you unless it is an appointment then you get 100% of the commission of your own sale but no share of your co-workers sales while you are on an appointment and employees will argue your appointment times to unshare you, you have to make appointment around your shifts to avoid being unshared from all sales on the floor to make more money but it's not required. If they are short staffed, you are required to work more and take on more tasks but they will not be quick to hire more employees. If you want a vacation, find someone to cover your shifts to have those days off, if you struggle to get the coverage then they'll encourage you to bribe a coworker Team lead will not cover extra shifts, guilt you into taking more load Asked to do trainings at home when you aren't clocked in
