Conduent FAQ

Pros

-new hires are well taken care of -benefits package is always getting better -hours are becoming more flexible

Cons

-tenured employees are not regarded -pay raises/increases never happen -there is continuous work added to your plate, but you are never rewarded for it.

Advice to Management

-Pay current employees what they are worth -Listen to people who have been here longer than a year -Upper management is out of touch with the concerns of those below

Pros

No weekends. Free coffee. Day shift.

Cons

Poor PTO process to begin. Cannot use accrued sick time for several months so you just lose pay.

Pros

Medical, dental, 401k benefits and work from home

Cons

Poor management. Training different from actual calls taken.

Advice to Management

Management needs to be more active with taking calls than delegating.

Pros

Work from home & they provide the computer

Cons

Benefits aren’t as good as a lot of other companies, shift bidding, even though advisors work in multiple times zones, people on the east coast may be forced to work until 11:30pm when that should be an option or reserved time slots the west coast. Poor communication from management, one supervisor will tell you one thing while being told something else from a different supervisor, all supervisors give fake cheery sounding pep talks if you talk about quitting, vent frustration, anything negative. They don’t sound sincere & it’s the same speech all the time. They say all negative surveys customers submit are avoidable even if their survey was intended for a different advisor but you were the one that got it, they act like it’s your fault even though they clearly say they’re mad at a different person, beyond unorganized, double standards with what’s allowed, they say you can move up but you can’t have a life, you can only move up if you’re willing to be available 24/7 & the pay does not compensate for the verbal abuse given by customers. It’s not worth working here when there are soooo many other companies that treat their employees better, like people instead of numbers & have better benefits like paid maternity leave & pick up the tab for your internet bill. They brag about getting a billion dollar bonus from Apple if they have good statistics but the employees don’t get any kind of bonus or compensation for their hard work just a measly $13-14.75. Another con is when you go from tier I to tier II & find out you don’t like it, you’re not allowed back to tier I, they tell you to quit & go through the hiring process again. There’s CONSTANTLY problems with the programs they use & their IT department is better at making things worse than fixing anything. If you have to call in because of computer issues you talk to someone that barely speaks English, has you do the same troubleshooting steps numerous times & sends you on your way with a bandaids fix, if that. Absolutely no work/home life balance! So what if you have kids & they have a dr appointment, a game, any sort of emergency. You’re treated as if having children is unacceptable, meanwhile supervisors have their kids running wild in the background & that’s supposed to be ok?!? This company is full of double standards & hypocrites!

Advice to Management

When you send out surveys asking how you can make things better at Conduent, actually do something about the answers. aI’ve been saying the same thing for 3 years & there’s never any change to benefit the grunt workers.

Pros

Option to WFH, life insurance, good benefits.

Cons

No clear engagements in the departments. No communication skills from management.

Advice to Management

Please make sure to work in following up with the managers you have in your team, I've been in two different departments and it's the same problem - managers don't seem to do more than coming to work and staying online without doing anything else and don't have effective communication skills to the point where they are seemingly unable to do the bare minimum and send an e-mail and they expect you read their mind all the time.