⭑ flexible schedules
⭑ good amount of PTO and floating holiday
⭑ Managers and trainers really want to see you succeed and work with you on any issues that may come up
⭑ starting pay at $15 is pretty decent for entry level no experience and will get raise every 6 mos
⭑ good health benefits start off immediately and of course an awesome discount on almost all merchandise
⭑ favorite job I've yet to have
Cons
⭑ have to supply own work equipment if you work from home
⭑ customers could be really abusive, especially during the holiday season and part of the job is to just take it
Unrealistic metric goals, back to back phone calls , not a second in between calls, customers can talk to you however and you just have to deal with it .work every weekend
Everything else. Management/corporate have unrealistic kpis. You can only use the rr during your SCHEDULED break. You have to offer a sale to EVERY CALLER even if they are already upset. You can NOT hang up even if the customer is screaming/offending you. My manager once said I should’ve been more patient. Mind you the customer was already using foul language and belittling me. I POLITELY asked the customer to please refrain from using that kind of language. It continued and I told her I would have to release the call. Also you stop getting a raise after 2 years. You cap at $17/hr.