What are sales commissions like at UserTesting?

Some of the work is interesting.

UserTesting private equity owners have created a terrible company in UserTesting. The first CEO was more or less a nice guy but had pretty bad ideas and didn't seem to know much about research, which is important to have if you're a company that sells research, and software to do research. The company is now in a position where it has not made money in over a year and the people who paid billions of dollars for it are worried. Their current strategy is to remove pretty much everyone who works there (starting with the almost entirely terrible c-suite, to their credit) and working their way down until they've removed anyone who knows anything about how to make the company run. Eventually it will be completely filled with robotic business people who can sell themselves to other robotic business people to get hired but don't know anything about research and will continue to be confused as to why they can't sell good deals that last. None of the sales leadership seem to have any idea what it is that is being sold, they can't seem to see examples of what works and what doesn't work and learn, and the turnover in sales leadership has been insane in the last year and a half. Because the sales leadership don't know anything about what they're selling, the people they hire also don't know anything about what they're selling. The sales team just goes after what will get them a commission in the short term without any worry about whether or not it's actually any good for the customers they sell to, i.e., whether what they sell will be renewed, which again, is kind of the whole purpose of an enterprise software company. UserTesting ran with the most insanely bloated yet also absolutely useless marketing team for the better part of a year. When you asked marketing to do something like, say, build some customer facing materials for help with selling some product (like, a one pager), the standard answer you got was that it would take about a month. The CMO was a downright awful person who vocally called to cut different departments, depending on the day. She also did not know anything about research, somehow. Somehow this was an entire department where none of them seemingly did anything, and yet because they are a marketing team they made it seem like they were doing a lot. The culture at UserTesting reflects this. Some people there were good, smart, passionate people, but the majority were absolutely not. The majority of people were there to get a paycheck and rather than try to make that last as long as possible by doing things that would be good for the long term outcomes of the company, they instead brushed problems under the rug and hoped they wouldn't resurface. The common line from UserTesting leadership is that bad reviews of UT are from a minority of disgruntled employees. I am not disgruntled, This is an opinion developed from years of interaction with UT before and after the merger last year and I said these things privately before my end at UT came about. I would not work here, I would not recommend anyone who wants to actually do something important for their paycheck work here.

The product has market recognition, and some colleagues on the ground level are talented and well-intentioned. Fully remote setup allows flexibility in daily scheduling.

Zero Career Growth: Despite hitting or exceeding quota consistently year-over-year, there were no clear pathways for promotion or advancement. “No cap on commission” was repeatedly promised but quietly undermined—quotas were raised arbitrarily and accelerator percentages were slashed without notice. Not a Meritocracy: Performance doesn’t matter. Promotions were political and based on favoritism, not results. Sales reps who hit targets were pushed harder without meaningful reward. Deep Ethical Concerns: Senior leadership openly instructed reps to input fake pipeline numbers for their top accounts—essentially cooking the books to look better to private equity investors. This wasn't a misunderstanding; it was a deliberate, top-down directive. Toxic Culture & Racism: I experienced racist remarks from colleagues that were brushed off by management when reported. There is little to no accountability for behavior that violates basic standards of respect. Private Equity Destruction: Since the PE acquisition, the soul of the company has been gutted. Decisions are made solely for investor optics—not for the long-term health of the business or wellbeing of the employees. Morale tanked and turnover skyrocketed.

Nope, can’t think of any

Do not consider working here — not even as a last resort. The environment is toxic, and everyone is in survival mode. Sales leadership is a mix of inexperience, ego, and delusion. There’s no real strategy — just chaotic reactions and empty slogans. Don’t count on earning commission; the comp plan is one of the worst I’ve encountered, designed more to protect the company than reward the team. Morale is at rock bottom. Collaboration is nonexistent — it’s every person for themselves. After multiple rounds of layoffs, the few who remain are just going through the motions. It wasn’t always like this. Pre-merger, the culture had promise. But once the private equity circus took over, everything went downhill fast.