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      Customer Service Manager- LAX Interview

      8 Oct 2014
      Anonymous interview candidate
      Los Angeles, CA
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at American Airlines (Los Angeles, CA)

      Interview

      Group interview for LAX. had 2 rooms, each with about 7 candidates and 3 interviewers. First round was the ATW session which consisted more of personality questions about how you'd handle a situation, describe an event in your work life, tell us about yourself and why do you want the job? Then, a 10 minute break followed by the BTW managers coming into to ask the more technical questions. Primarily more focused on accomplishments and why you're better than the guy who just answered. Overall the questions were about you and your past experiences. Overall, it was pretty much question-answer, question-answer until the sheet was filled out and they concluded the interviews. Don't bother hanging around post interview to mingle with the other candidates. It has no impact on their decisions and you're just gonna spend more time in traffic.

      Interview questions [1]

      Question 1

      What would you dress up for Halloween, and what is the most difficult part of your day.
      1 Answer