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      American Airlines

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      Office Based Reservations Representative Interview

      11 Dec 2022
      Anonymous employee
      Fort Worth, TX

      Other Office Based Reservations Representative interview reviews for American Airlines

      Office Base Reservations Representative Interview

      1 Jul 2021
      Anonymous employee
      Dallas, TX
      Accepted offer
      Positive experience
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 day. I interviewed at American Airlines (Fort Worth, TX) in Dec 2022

      Interview

      We were invited in a waiting room where we were place at various number tables. We were given a brief overview of the job. After the brief presentation, we were then escorted into rooms in groups of 5. There were approximately 7 questions. Most were, "Tell me a time when...." They wanted to hear about experiences of your past. The interviewers were very encouraging and helpful.

      Interview questions [1]

      Question 1

      -Tell me a time when you provided excellent customer service. -Tell me a time when you disagreed with your boss and how you handled it. -Tell me about a time when you had to deal with change and what you did.
      1 Answer
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at American Airlines (Dallas, TX) in Jun 2021

      Interview

      The interview atmosphere was very friendly. Two people did the interview process. We had five people in our group. After accepting the offer the process began for the drug testing and background check.

      Interview questions [2]

      Question 1

      What have you done to take the initiative to do something for someone else?
      1 Answer

      Question 2

      Describe a time you made a mistake.
      1 Answer

      Office Based Reservations Representative Interview

      13 May 2021
      Anonymous employee
      Fort Worth, TX
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at American Airlines (Fort Worth, TX) in Apr 2021

      Interview

      Applied through DFW in April of 2021. After the application process I waited for an email regarding to whether or not I’d be accepted for an interview. Got accepted and within the next day I got a following email with all the Domestic/International gate codes that needed to be memorized day of interview (which was scheduled a week after) STUDY THE CODES. If you don’t pass the test with a 90% you either get declined to move forward or asked to retake the test again on a later date. Someone calls you out to take group interviews (had about 6 others with me) Overall the questions were really simple and to the point. After they finish they do a meeting on who gets through the paperwork/drug screening process. Prepare to be there for 4 Hours.

      Interview questions [1]

      Question 1

      Explain a time where you had to deal with a difficult client and how you were able to overcome it
      Answer question