Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      American Airlines

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: American Airlines reviews | American Airlines jobs | American Airlines salaries | American Airlines benefits
      American Airlines interviewsAmerican Airlines Airline Customer Service Agent interviewsAmerican Airlines interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Airline Customer Service Agent Interview

      21 Mar 2016
      Anonymous employee
      Los Angeles, CA

      Other Airline Customer Service Agent interview reviews for American Airlines

      Airline Customer Service Agent Interview

      30 Jun 2015
      Anonymous employee
      Miami, FL
      Accepted offer
      Positive experience
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 months. I interviewed at American Airlines (Los Angeles, CA) in Jan 2016

      Interview

      LAX part time - I appiled in December. Received an invite for the F2F Jan 20, 2016. There were probably 100 people or more there. We went into a room and picked tickets. They randomly called people's ticket numbers 5 or 6 at a time. We sat at a table with an interviewer. Who asked us all 3 questions. After that we waited in a line and outside the door and walked up to the desk. They either gave you a letter saying we will keep in contact (didn't get the job) or a letter saying you were invited to the second interview. We picked our second interview dates there. The first interview was Monday Jan 25 I went back for my second interview Wednesday Jan 27. We went in 7 at a time and sat in front of 3 people who asked 3 questions. Afterwards we all recieved a paper saying we would be contacted in 2 weeks either way. On February 11 I recieved an email offering me the position. The next month and a half was a series of Drug and finger print tests. Offical Start date is March 30th followed by 2 weeks of training in Dallas.

      Interview questions [3]

      Question 1

      what do you do in your free time to help the community
      Answer question

      Question 2

      Would you rather work as a team or individual. Which ever one you answer they will ask are you also willing to do the other
      Answer question

      Question 3

      A time when you had to work with a difficult customer and how did you handle it
      Answer question
      Easy interview

      Application

      I applied online. The process took 2+ months. I interviewed at American Airlines (Miami, FL) in Mar 2013

      Interview

      You will be asked to attend a group interview at the Airport. It takes up to 60 days to even get a call. They will go over benefits, when the interview is complete they will thank everyone. They will ask a few people to stay behind to check paperwork, and tell others to leave. The ones that are asked to stay will get a job offer on the spot.

      Interview questions [1]

      Question 1

      They will ask you typical interview questions, and expect you to voice your answer. It will be done at random. They are looking for leaders to voice up.
      Answer question
      5