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      Aviva

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      Customer Service Representative Interview

      10 May 2023
      Anonymous interview candidate
      Norwich, England
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. I interviewed at Aviva (Norwich, England) in Apr 2023

      Interview

      First there is a group presentation, followed by a one by one interview, the presentation was good, annoying as l had already looked up the history of the company which l assumed they would ask in the separate interview, they do have good benefits but that’s it, you have to do three days of volunteer work a year which seems a bit of a joke especially when everything is going up. I could tell that my interviewer didn’t really care l was there and even said most people quit to get better paid jobs, no joke but when he said that l nearly left the interview said they would get back which they did with a general email saying sorry but look for other jobs for the company, glad l did not get the job as you have to book for a car park place 10 minutes walk, which seems incredibly silly as there is a car park for the company right next to the building where you work.

      Interview questions [1]

      Question 1

      Do you struggle with work?
      1 Answer

      Other Customer Service Representative interview reviews for Aviva

      Customer Service Representative Interview

      13 Aug 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Aviva

      Interview

      The interview process was good. The girl I spoke to was kind, they asked me standard questions for a normal interview. The process was nice and smooth. Didn't have any problems with that.

      Interview questions [1]

      Question 1

      Why I've chosen to apply for this role
      Answer question
      1

      Customer Service Representative Interview

      26 Apr 2025
      Anonymous employee
      York, England
      Accepted offer
      Neutral experience
      Average interview

      Application

      I interviewed at Aviva (York, England)

      Interview

      Virtual interview with competency based questions. Specific examples needed to link to competency questions. Role play undertaken. Interview process Lasted around one hour. Interviewers friendly and put you at ease.

      Interview questions [1]

      Question 1

      Why do you want to work for Aviva
      Answer question

      Customer Service Representative Interview

      7 Apr 2025
      Anonymous interview candidate
      Norwich, England
      No offer
      Negative experience
      Average interview

      Application

      I interviewed at Aviva (Norwich, England)

      Interview

      Very long, there were many stages. The day was very chaotic and unorganised. -Introduction presentation. -Sitting in the call centre shadowing for an hour. -Typing test (they use a website from google). -Strength based questions. -Holiday Task.

      Interview questions [1]

      Question 1

      How do you deal with an upset/angry customer?
      Answer question

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