I applied through other source. The process took 3 weeks. I interviewed at BMO Financial Group
Interview
1) video interview most about past experience and what is great customer service
2) phone interview with HR, all behavioural questions
3) face-to-face interview with manager, behavioural questions and scenarios
Interview questions [1]
Question 1
Possible that they ask you questions in a scenario about banking practices and it is okay if you do not know the answer, its how your approach it and react to it
I applied online. I interviewed at BMO Financial Group (Mississauga, ON) in Dec 2018
Interview
First I applied online and then I performed a mock -call center assessment
I was invited for a phone interview. After phone interview I was invited for 1on1 at actual bank location.
I applied online. I interviewed at BMO Financial Group (Mississauga, ON) in Feb 2018
Interview
I got my phone interview last week, and about three days later, I got the face to face interview.
The experience is good and HR was very thoughtful. Be passionate when doing the interview.
I applied through an employee referral. I interviewed at BMO Financial Group (Montreal, QC)
Interview
The interview process took about 2 weeks. I had an online test/simulation to do before the phone interview. After the phone interview I had an interview in person with HR.
Interview questions [1]
Question 1
How to deal with an angry customer? What is a good customer service? Talk about yourself and your past experience.
