Brief and simplified. did not take long at all --surprisingly. around 20 min ish. talked about "going extra miles", handling client complaints, community , why should I hire you. dealing with difficult customer. unsuccessful story. responsibilities, next steps etc. What certifications you have?? things you have done? what do you do best?

phone call 1st then two branch manager interviewed you at the same time. Madarin is a plus for certain arrears. depend on the work place and the different personalities of different managers