I applied through a staffing agency. The process took 2 weeks. I interviewed at BT Group
Interview
You apply online, thereafter do an online assessment. If successful you are called by manpower for a telephone interview which can last for 30 minutes. You are told of the outcome after the interview and if successful you are booked for assessment at BT call centre.
Assessment day entail, a short summary of your self and job experience, a group task about prioritising calls, a short interview and listening to some calls on the floor. You are sent a mail of the outcome after some days
Foi bem tranquilo, por se tratar de uma vaga trainee eles fizeram uma entrevista em grupo. A minha aplicação foi feita através de uma agência de estudantes, porém o RH da empresa me ligou perguntando se eu gostaria de participar da entrevista. Foi uma entrevista tranquila, como uma conversa, foram feitas perguntas sobre administração do tempo, organização, resiliência
Interview questions [1]
Question 1
Como é o seu gerenciamento de tempo e como você elenca as prioridades?
I applied through a staffing agency. I interviewed at BT Group in Jul 2025
Interview
Listen to calls with an experienced advisor on the call floor, listen to the types of calls that come in and watch the information that pops up on the screen.
I applied through a staffing agency. The process took 1 week. I interviewed at BT Group (Calcutta) in Mar 2025
Interview
BT has a three round virtual interview which consists of HR round, Assessment and Ops round It is generally based on communication skills. They will not judge you on process as you have to go through the training program anyway.