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      Customer Experience Specialist Interview

      12 Sept 2011
      Anonymous interview candidate
      Las Vegas, NV
      No offer
      Negative experience
      Average interview

      Application

      I applied through a recruiter. The process took 2 weeks. I interviewed at Bose (Las Vegas, NV) in Sept 2011

      Interview

      As someone who is already employed, I decided to go to the Bose interview more on a whim than anything else. They were hiring for a Customer Experience Specialist position for a new Fry's location opening up soon in the Vegas area. I had a phone interview first and was then offered to come down for an in-person interview. The interview took place on the top floor of the Westin Las Vegas in a high-roller suite. Think of a less-decked out version of the suite in The Hangover. I was greeted by four Bose employees. Two who worked for Bose on both the east and west coasts, the current Customer Experience Specialist in town, and some guy who spent more time looking and typing on his laptop than anything else. I personally didn't have much of an experience or opinion of Bose despite currently owning a few of their products. However, the company's arrogance matches that of how the interview process was executed. The entire process reeked of pretentiousness. The nearly 90-minute process included a stale Bose Powerpoint presentation on an iPad to the normal questions about customer service and internal conflict you'd find with any retail interview. Halfway during the interview, I gave up as I was just bored. Bose did absolutely nothing to excite or thrill me on why I would want to work for their company. We're currently in a recession and Bose is not doing anything to create or innovate. Instead they're marketing to a specific niche market and that interview showed they're not going for the "common" man. How is one supposed to meet sales goals out of a location in town that is currently struggling financially? I wasn't offered the position and I'm fine with that. It allows me to devote more of my time and energy to my current place of employment. I think what turned me off most was that fourth Bose employee who ignored me during the interview. If you can't even give me your attention, why should I give you my attention?

      Interview questions [2]

      Question 1

      Describe a time where you had to receive coaching from a peer or manager.
      Answer question

      Question 2

      Please give us a presentation describing something in detail within one minute.
      Answer question

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