I applied through an employee referral. The process took 3 weeks. I interviewed at CIBC (Cambridge, ON) in Mar 2016
Interview
Someone referred me and I got a phone call first, it was a very short phone interview. After a few days someone gave me a longer telephone interview. The one who spoke me through the phone was super super nice, she told me some advices and she was so gentle and patience. And then I got a face to gace interview at a Cambridge branch. The manager and another employee interviewed me. They were so kind and paid attention to all my answers.
Interview questions [1]
Question 1
Desceibe some specific situations during my career. Such as any diffcult situations or some situation which delivered great results.
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Interview questions [1]
Question 1
How would you approach on specific customer problem etc
