I applied online. I interviewed at CIBC (Halifax, NS) in Apr 2021
Interview
Very quick and easy process first step was a phone call with recruitment officer then second interview was with 2 managers via Microsoft meetings it was quick and painless and they were very friendly
Interview questions [1]
Question 1
How I felt my customer service skills would benefit them
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Interview questions [1]
Question 1
How would you approach on specific customer problem etc
