I applied through an employee referral. The process took 3 weeks. I interviewed at CIBC in Nov 2014
Interview
Was selected for an interview because I was referenced internally. Interview consisted of common behavioral questions such as give an example when you have to serve a difficult customer and how did you respond. Give an example of when you had tension between team members and how did you resolve the situation.
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Interview questions [1]
Question 1
How would you approach on specific customer problem etc
