I applied online. The process took 3 weeks. I interviewed at CIBC (Halifax, NS) in Apr 2011
Interview
First you have a phone interview and then an in-person interview. It was pretty standard. Some of the questions threw me off, but that's also normal in an interview.
Interview questions [1]
Question 1
Describe a time when you had a bad situation with a customer and turned it into a positive one.
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Interview questions [1]
Question 1
How would you approach on specific customer problem etc
