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      CVS Health

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      Customer Service Representative Interview

      24 May 2022
      Anonymous employee
      Staunton, VA
      Accepted offer
      Neutral experience
      Average interview

      Application

      I applied through a recruiter. The process took 2 weeks. I interviewed at CVS Health (Staunton, VA) in May 2022

      Interview

      Applied for the position and was scheduled for a phone interview some weeks letter and spoke to a recruiter and moved to the next phase for a video interview where I spoke to the hiring manager and the superior for about 30 minutes and where she told me most of the things required of me and basically the job responsibilities and then ask different scenario questions. It was mostly filled with questions and they were both pretty nice The job seems to entail a lot tho

      Interview questions [5]

      Question 1

      Describe a time you encountered an angry customer
      Answer question

      Question 2

      What was the mission statement of your former job and explain how you upheld it
      Answer question

      Question 3

      What are some things that frustrated you in your former job and how did you handle the situations
      Answer question

      Question 4

      Describe a time you had a conflict with a patient/customer
      Answer question

      Question 5

      Explain a time when you had to step in for a customer to make sure they got what they wanted
      Answer question
      7

      Other Customer Service Representative interview reviews for CVS Health

      Customer Service (CSR) Interview

      3 Jun 2026
      Anonymous employee
      Fort Lauderdale, FL
      Accepted offer
      Negative experience
      Average interview

      Application

      I interviewed at CVS Health (Fort Lauderdale, FL)

      Interview

      Interview process was not that bad. STAR questions. Did have 2 people there as well. Just general interview questions to get to know you and how you handle situations and scenarios. They also do pay attention to you speak as well

      Interview questions [1]

      Question 1

      Describe a time when you had to handle a difficult call
      Answer question

      Customer Service Representative (CSR) Interview

      16 Mar 2026
      Anonymous employee
      Richmond, VA
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at CVS Health (Richmond, VA) in Mar 2026

      Interview

      The interview process was very personable. The interviewer made me feel comfortable and gave good feedback throughout the interview. The interview was a good conversation, not a question/answer session. I appreciated the interaction.

      Interview questions [1]

      Question 1

      Asked about previous job experience
      Answer question

      Customer Service Representative (CSR) Interview

      26 Jun 2026
      Anonymous interview candidate
      Detroit, MI
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. I interviewed at CVS Health (Detroit, MI) in Mar 2026

      Interview

      Difficult I don’t remember because I didn’t hear back from them for months then received a denial email. I did complete the assessment and virtual job tryout. I did not get the position or a further offer

      Interview questions [1]

      Question 1

      To use the star method and talk about a time I choose the difficult thing to do
      Answer question