Customer Service Representative applicants have rated the interview process at CVS Health with 1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 66.7% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at CVS Health as a Customer Service Representative according to 1 Glassdoor interviews include:
IQ intelligence test: 14%
Other: 14%
Presentation: 14%
Skills test: 14%
Phone interview: 14%
Personality test: 14%
Background check: 14%
Here are the most commonly searched roles for interview reports -
The interview was Virtual and we had to be visible in the camera. They asked some questions after the first interview you then meet with the direct manager for one last interview.
Interview questions [1]
Question 1
When is the time you had to de-escalate a customer service issue?
Interview process was not that bad. STAR questions. Did have 2 people there as well. Just general interview questions to get to know you and how you handle situations and scenarios. They also do pay attention to you speak as well
Interview questions [1]
Question 1
Describe a time when you had to handle a difficult call
I applied online. I interviewed at CVS Health (Richmond, VA) in Mar 2026
Interview
The interview process was very personable. The interviewer made me feel comfortable and gave good feedback throughout the interview. The interview was a good conversation, not a question/answer session. I appreciated the interaction.
I applied online. I interviewed at CVS Health (Detroit, MI) in Mar 2026
Interview
Difficult I don’t remember because I didn’t hear back from them for months then received a denial email. I did complete the assessment and virtual job tryout. I did not get the position or a further offer
Interview questions [1]
Question 1
To use the star method and talk about a time I choose the difficult thing to do