I applied online. The process took 2 weeks. I interviewed at CVS Health (Irving, TX) in Sept 2014
Interview
1. Email from recruiter for a phone interview.
2. Phone interview with recruiter.
3. 1st on-site interview with potential manager
4. 2nd on-site interview with director
Recruiter presented the job offer. Once you accept, your information will be sent for a background check. After background check, you give a drug test at an approved clinic.
Interview questions [1]
Question 1
Have you been in a difficult position with a client and how did you address it?
Interview process was not that bad. STAR questions. Did have 2 people there as well. Just general interview questions to get to know you and how you handle situations and scenarios. They also do pay attention to you speak as well
Interview questions [1]
Question 1
Describe a time when you had to handle a difficult call
I applied online. I interviewed at CVS Health (Richmond, VA) in Mar 2026
Interview
The interview process was very personable. The interviewer made me feel comfortable and gave good feedback throughout the interview. The interview was a good conversation, not a question/answer session. I appreciated the interaction.
Very formal with questions about customer care. Don’t need to have a medical background to apply. An interview with multiple managers makes the interview flow better and they ask different questions