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      Capital Group

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      Equi
      3.5★Compensation and benefits

      Client Service Representative I Interview

      29 Mar 2024
      Anonymous employee
      San Antonio, TX
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Capital Group (San Antonio, TX) in Mar 2024

      Interview

      Applied online, a week or so later received a request for a phone interview. The phone interview asked about experience, went over resume and the position. The interviewer asked situational questions. I was then invited to do a 2 part interview. The first was a live video interview with a manager of the department I would be working in. That interview again was situational based questions. The second part of this process was a week later. In-person tour of the campus in a group setting with 8-10 other candidates. We were then pulled individually into one-on-one interviews with assigned managers. Once again, went over my resume, experience, and asked situational questions and asked to answer them in STAR format.

      Interview questions [2]

      Question 1

      Q: tell me about a time when you turned a difficult situation into a positive experience for a customer.
      1 Answer

      Question 2

      Q: tell me about a time when you gave exceptional service and how did the customer respond?
      Answer question
      2