I applied online. I interviewed at Centrelink (Townsville) in Jul 2025
Interview
Very long process - took over a year. Had to do a video recording of self answering questions. Had to listen to a recording of the work you would be doing.
I applied online. The process took 3 weeks. I interviewed at Centrelink (Rowville) in Jan 2021
Interview
Really thorough but very understandable- asked the usual questions and did a couple of unexpected questions and answered them with clarity and confidence so not to difficult to anticipate their expectations if prepared
STAR model process for both written submission and face to face. Questions requiring situational responses to demonstrate ability. Face to face held infront of panel. Process used was for employee going from casual to permanent with years of demonstrated experience.
Interview questions [1]
Question 1
STAR model based questions. Ie describe a time you have felt under pressure from a customer to disobey the rules and how did you react