Does Centrelink pay their employees well?

According to anonymously submitted Glassdoor reviews, Centrelink employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Centrelink. This rating has been stable over the past 12 months.

How satisfied are employees working at Centrelink?

54% of Centrelink employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Centrelink 3.0 out of 5 for work life balance, 2.6 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at Centrelink?

Customer Service Officer (21) , Customer Service (8) , Compliance Officer (7) , Customer Service Representative (7) , Customer Service Advisor (6) , Analyst (3) , Service Officer (3) , APS3 Service Delivery Officer (2) , Administrative Assistant (2)

What are the pros of working at Centrelink according to real employee reviews?

"Sunday Overtime pay is good" ((in 9 reviews)); "Flexible work arrangements, job security" ((in 5 reviews)); "comprehensive training" ((in 4 reviews)); "Good money" ((in 3 reviews)); "Team Leaders may be supportive." ((in 3 reviews))

What are the cons of working at Centrelink according to real employee reviews?

"Poor management, micromanaging, and often trying to reinvent the wheel and disrupt operations to further their own career" ((in 6 reviews)); "There are not enough staff serving customers but about 10 managers for every person being managed." ((in 3 reviews))

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Centrelink

Centrelink Reviews

2.7

54% would recommend to a friend

(85 total reviews)

42% positive business outlook

Ratings by category

3.0

Diversity and inclusion

3.0

Work/Life balance

2.7

Compensation and benefits

2.6

Culture and values

2.5

Career opportunities

2.4

Senior management

Centrelink has an employee rating of 2.7 out of 5 stars, based on 85 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Centrelink employee rating is 26% below average for employers within the Government and public administration industry (3.6 stars).

Reviews by job title

85 reviews

1.0

2 Feb 2026

Long Hours and Bad Pay

Disability employment

Recommend

CEO approval

Business outlook

Pros

some money is better than none

Cons

full timer $11 an hour

1.0

10 Jan 2026

Wouldn’t recommend

Customer service officer

Recommend

CEO approval

Business outlook

Pros

Flexible work arrangements, job security

Cons

Terrible management, nepotism, staff treated like poorly, leave is hard to get leave approved, the micromanagement of staff is the worst I have encountered.. everything is KPI and stats driven and there is no consideration for more complex cases meaning that if you take too long working with a client, you have to explain to management why your stats are low that day.

4.0

24 Nov 2025

Stable and professional

Senior practitioner

Recommend

CEO approval

Business outlook

Pros

Good training at the beginning of employment, very thorough. Working at a call centre, able to choose work hours

Cons

Promotion is hard, opportunities were not that common in the workplace.

Viewing 1 - 3 of 85 Reviews