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      Customer Assistant Interview

      18 Jul 2024
      Anonymous interview candidate
      Sittingbourne, England
      No offer
      Negative experience
      Average interview

      Application

      I interviewed at Co-op (Sittingbourne, England)

      Interview

      An online questionnaire that was designed to assess your reaction to a lot of store scenarios. The questionnaire gave me positive but not perfect results, and therefore they would keep me on record but not consider me further. The thing about a lot of the scenarios in the questionnaire is that a lot of companies deal with those issues differently, and if you have not yet worked for X company, it is impossible to know how they'd prefer you to handle those situations. Maybe I was too generous? (There were questions about when people are a couple of pennies short) Maybe not forthright enough? It's impossible to know as no real feedback given. All in all I tried hard but found it a waste of a lot of time, especially when you are job hunting, which takes a lot of time in and of itself, getting no feedback for a test that took a lot of your time feels very fruitless.

      Interview questions [1]

      Question 1

      A scenario about a regular customer wanting a newspaper but having forgotten their card to pay and getting annoyed.
      Answer question
      1
      avatar
      Co-op response
      1y
      Thanks for sharing your thoughts about the assessment. It seems there might have been some confusion about the results as you did pass the assessment. We shortlist candidates for face-to-face interviews based on the top scores, usually picking the top five for each vacancy. While you weren’t in the top five this time, passing the assessment means you’re in our candidate pipeline for future opportunities. The assessment is based upon values and behaviours, so you don’t need any specific knowledge about our business or the role. Thanks again for your review and we wish you luck in your search for employment.

      Other Customer Assistant interview reviews for Co-op

      Customer Assistant Interview

      11 Apr 2026
      Anonymous interview candidate
      South Cornelly, Wales
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at Co-op (South Cornelly, Wales)

      Interview

      the interview was about half an hour and I was aksed questions based on team building, achievements, experience and my qualifications. Was my first ever interview out of school so I didn't have much experience which was fine for the role I was applying for

      Customer Assistant Interview

      2 Mar 2026
      Anonymous employee
      Witney, England
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Co-op (Witney, England)

      Interview

      Very easy and relaxed interview process, given a list of questions to look through the day before that will be asked in the interview. Interview started by answering those questions then focused on my schedule and what hours I could work.

      Interview questions [1]

      Question 1

      Why do you want to work at the Co-op?
      Answer question
      avatar
      Co-op response
      2mo
      Thank you for sharing your experience with us. We share interview questions ahead of your interview to help you prepare and be more at ease on the day. We hope this helped you.

      Customer Assistant Interview

      26 Feb 2026
      Anonymous interview candidate
      London, England
      Declined offer
      Neutral experience
      Easy interview

      Application

      I interviewed at Co-op (London, England)

      Interview

      Interview was great. Was told beforehand of the questions I would be asked and to give 5 examples of different behavioural examples. In the interview you had to discuss 3 of them.

      Interview questions [1]

      Question 1

      Name a time when you went above and beyond for a customer or colleague.
      Answer question
      avatar
      Co-op response
      2mo
      We share our interview questions ahead of the day to help you feel at ease and prepare for the day. We hope this helped you.