I applied online. I interviewed at Comcast in Feb 2023
Interview
The online virtual assessment was straightforward, relating to questions you may get from customers. Then questions about your personality. Nothing too difficult . I found it to be typical of call center tests.
I applied through a recruiter. I interviewed at Comcast (Shoreview, MN) in Jun 2016
Interview
I was contacted by a recruiter, took some online tests, then met with the manager to clarify my answers and answer typical interview questions. We talked for a long time after which I was offered the job.
I applied through an employee referral. The process took 3 weeks. I interviewed at Comcast (Denver, CO) in Jun 2016
Interview
The overwhelming majority of questions are behavioral and situational. They want specific examples from past work experience, so be familiar with S.T.A.R. method of answering questions. Use names, not generalizations. Make stuff up if you have to and commit it to memory for the interview.
It's a sales job. Tell them you are there to make money. You don't need to sugarcoat it.
Interview questions [4]
Question 1
Describe a time in detail you went out of your way to make sure the customer was taken care of.