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      Tech Support Engineer Interview

      13 Aug 2017
      Anonymous interview candidate
      Richardson, TX
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at CommScope (Richardson, TX) in Mar 2017

      Interview

      1. I applied online. 2. I received a call for an interview two months later. 3. I had a phone interview and then three weeks later I had an in person interview at the Richardson location. This was a very chaotic back and forth scheduling process, with me following up multiple times. 4. The interview was 4 hours long with four different people (director, manager, co worker, HR). They said they will follow up with me in 2-3 weeks, but I didn’t hear anything back from them. 5. I followed up after three weeks and they said they haven’t made a decision, and that they had “internal movement”. 6. Finally I contacted them again after two months and the recruiter asked me to come again for another interview on site. Even though they stated in my first interview- this is the last interview. 7. They stated again that they will take another 2-3 weeks to make a decision. I didn’t hear back from them and reached out to them after two months, only to be informed that they hired an internal candidate that had “surfaced all of a sudden”. HR was very unprofessional, unresponsive, careless, in dealing with me. HR was not connected with any of the other departments. They never followed up with me and didnt even inform me when I didnt get selected. Overall it was one of the worst interview process I have ever had.

      Interview questions [1]

      Question 1

      a mix of situational and technical questions
      Answer question
      7
      avatar
      CommScope response
      8y
      We appreciate your honest feedback regarding your Tech Support Engineer interview at CommScope. We apologize for the lengthy decision-making timeline, as we will be looking into our interview follow-up process. The HR team at CommScope is tasked with finding the right candidate for the position, and they should never be unprofessional or unresponsive to any of our internal or external candidates. Your feedback will be taken into consideration as we look to improve the interviewing process for future potential candidates.