I applied online. The process took 1 week. I interviewed at Con Edison (Long Island City, NY) in Mar 2018
Interview
I went to take the aptitude test after they had included in the email a study guide that seemed very basic. The actual test was much more difficult, comparable to an SAT in terms of difficulty, as well as the timed sections aspect of it. I felt a bit misled on the difficulty of the test, thinking it would be as simple as the study guide. I ended up failing.
Interview questions [1]
Question 1
first section gives you an explanation of company protocol and then asks you questions based on the info. the info will tell you when or not a customer is entitled to an extension of a due payment, then the questions will give circumstances of a specific customer.
I applied in-person. The process took 3 weeks. I interviewed at Con Edison (New York, NY)
Interview
The interview was long and in-depth but covered things that seemed like appropriate gauges for the role's expectations. Be prepared to show your best face and customer friendliness. Make it clear that you can separate business from personal.
Interview Process was pretty easy and straight to the point. Questions asked were pretty much scenario based questions. The interview was with two people each asking you one scenario at a time. Wasn’t difficult. Just think before responding and you shall be good.
Interview questions [1]
Question 1
Describe a time you dealt with a difficult customer and what was the outcome?
I applied online. The process took 2 months. I interviewed at Con Edison (Brooklyn, NY) in Aug 2024
Interview
The interview process was pretty lengthy. During the interview, the majority of the questions were scenario related. The other portions were about prior experience with customer service. Certain questions were harder than others, but an overall good experience.
Interview questions [1]
Question 1
What would you do if a customer called about their power being turned off, had a high balance for non-payment, but had a baby in the background? Would you turn their power on?
