It took almost a month after applying before I was scheduled for an interview. The interview was done through Microsoft teams. First has to show my office area and send a speed test result. Then asked a lot of questions about how would I handle a difficult caller and we did a couple role play scenarios. I got offered the job on the spot. Within 30 minutes I received emails about next steps and all the paperwork to fill out. The last thing I had to do was I9 verification. I am still waiting to hear from them after this step. So far it’s taking 2 weeks to go through all the steps including background check.