Applied online and received an email from an HR rep after 2 or 3 weeks. HR rep wanted to know my work history, and why I applied for this position. HR rep said that I would be contacted about a face to face interview after I completed an online assessment. The online assessment asked about how I would handle certain work situations. It also asked questions like, "If a train leaves Chicago at 1pm traveling at a speed of 20 miles an hour, how long would it take to get to NYC" and, "Mary works 9 to 5, and Jim works until midnight. Everyone in shipping works past 5pm, which department does Mary not work in". HR rep called me back in a few days asking if I received an email about the face to face interview, I did not, and she immediately got the HR coordinator to get back to me. At the face to face meet 1st with the other Operations Support Coordinator who told me what the day to day position is like. Then met with the Center Dean. She asked questions about how I handle different situations, asked if I had any questions. Entire process lasted 1 hour.

I was contacted by an HR person in Illinois who did an initial phone screening. I was moved onto the in-person interview with the Dean, but it ended up being online through WebEx. I felt the interview went well. They asked very customer-focused and student focused questions and how you relate it to your past work experiences. Do not expect any feedback or a customized letter if you make it further in the interview process. I was told I would personally hear from HR whether they were moving me along or not and I got a generic rejection letter.