Financial Ombudsman Service Interview Questions | Glassdoor.co.in

Financial Ombudsman Service Interview Questions

Updated 19 Mar 2019
69 Interview Reviews

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  1. Helpful (10)  

    Adjudicator Interview

    Anonymous Employee in London, England (UK)
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied through a staffing agency. I interviewed at Financial Ombudsman Service (London, England (UK)) in November 2012.

    Interview

    Now it is much more difficult than it used to be. Very bureaucratic and not really an understanding of what the job entails so those doing the interview are not the best people to do the interview.

    Interview Questions

    • What can you bring to the role. What is your 5 year plan.   Answer Question

  2.  

    Adjudicator Interview

    Anonymous Employee in London, England (UK)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took 4 weeks. I interviewed at Financial Ombudsman Service (London, England (UK)) in September 2011.

    Interview

    I was a two stage telephone interview - once the CV was shortlisted and the initial telephone interview was conducted by the recruiter and I was selected, the following day, I was contacted by the manager at the FOS. I was asked four technical based questions. These were relatively easy and straight forward. I answered these to my best knowledge.

    Interview Questions

    • technical knowledge about the financial products and certifications.   1 Answer
  3. Helpful (2)  

    Adjudicator Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. I interviewed at Financial Ombudsman Service.

    Interview

    I did an online application with my cover letter and CV. After two weeks I had telephone interview with the HR, the interview lasted 20 minutes. Why are you interested in FOS, position, what do you know about FOS

    Interview Questions

    • A time where you deliver good customer services   1 Answer

  4. Helpful (1)  

    Adjudicator Interview

    Anonymous Interview Candidate in London, England (UK)
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 2+ months. I interviewed at Financial Ombudsman Service (London, England (UK)) in October 2015.

    Interview

    Application, telephone interview, online assessment then face to face interview.
    Very stilted interview with the interviewer very detached & uninterested.
    Also he turned up 10 minutes late, he wasn't very interested before the interview had started.

    Interview Questions

    • 8 interview questions, including 'a time when you dealt with a sensitive customer issue'. A time when you've made a mistake & fixed it, a time when you've dealt with a difficult customer.   1 Answer

  5.  

    Adjudicator Interview

    Anonymous Employee in London, England (UK)
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 2+ months. I interviewed at Financial Ombudsman Service (London, England (UK)).

    Interview

    Applied for the role online by writing a cover letter and uploading my CV. Waited several days until I received an email confirmation about a phone interview. After phone interview I had to complete a case study which had to be recalled during the face to face interview. Had to wait 4 weeks for interview, however received a phone call few days before interview to say it had to be re-arranged and the next one available was another 3 week wait. This process was disappointing and gave a disorganised impression of the company. However face to face interview was very well set up and professional. Phone interview was mainly about my motivation for applying for this role, providing examples of great customer service and how I managed my time. During the face to face interview was asked a set of 7 behavioural competency questions consisting of the following themes: Handling a customer problems, Knowledge sharing and asking others for help within a team, learning from mistakes and question about which value I believed was most important.
    TIPS: Memorise the case study briefly however it more important that you are able to evaluate it. Be relaxed and confident when speaking and think your examples through thoroughly it is ok to take a few seconds to think of a good example (even better if you prepare some examples before hand) but always evaluate the motives behind your examples-after explaining the what and how make sure you say the why, use the STAR technique.

    Interview Questions

    • Working in a team requires you to share knowledge and learn from each other from time to time, can you tell me a time when you have shared knowledge? (question sounded something like that)   1 Answer
    • Which one of the values is most important to you?   1 Answer

  6. Helpful (1)  

    Adjudicator Interview

    Anonymous Interview Candidate in London, England (UK)
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied through a recruiter. I interviewed at Financial Ombudsman Service (London, England (UK)) in April 2015.

    Interview

    It was lengthy and not worthy at all for the salary.I was old to do a case study in 60 minutes deadline however that case study result was never shown to me or any feedback was given

    Interview Questions

    • they want you to know everything about how you will work??
      before even getting the job   1 Answer

  7.  

    Adjudicator Interview

    Anonymous Interview Candidate in London, England (UK)
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 1+ week. I interviewed at Financial Ombudsman Service (London, England (UK)) in May 2015.

    Interview

    I had to fill an online application form, then i did two online test, had a telephone interview and then a face to face where i was tested on math and reasoning skills

    Interview Questions

    • I was asked abour 6 competency questions such as give an example of a time you provided exceptional customer service using the STAR technique in the telephone interview and had to attend a testing center   Answer Question
  8.  

    Adjudicator Interview

    Anonymous Employee in London, England (UK)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at Financial Ombudsman Service (London, England (UK)) in May 2015.

    Interview

    Online application form, online tests, telephone interview, case study task, then in-person interview. Around 1 hour long interview in the lovely offices, very friendly and welcoming interviewers. 1 from HR and 1 team leader. Took turns asking questions, firstly about the case study done previously, then competency related qu's and qu's about me, my CV, interests etc.

    Interview Questions


  9.  

    Adjudicator Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Average Interview

    Interview

    The interview surrounded competency questions. Word of advice: Read the email offer of the interview, which says that you have to go over the case study from the previous stage. I didn't, and so the first part was a flop.

    Interview Questions


  10.  

    Adjudicator Interview

    Anonymous Employee in London, England (UK)
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 3 weeks. I interviewed at Financial Ombudsman Service (London, England (UK)) in October 2011.

    Interview

    In three parts, phone interview, case study, face-to-face interview. People were friendly, interviewers helped to make it feel more relaxed. The whole process was quite smooth, and only took a few weeks from start to finish.

    Interview Questions


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