Financial Ombudsman Service Interview Questions

Application

I applied online. The process took 4 weeks. I interviewed at Financial Ombudsman Service (London, England (UK)) in June 2017.

Interview

standard, 1 hr interview, good cop, bad cop and HR, it was all pretty straight forward. Noting was out of the ordinary. not good or bad. cant say much more about it tbh

Application

I applied through a staffing agency. I interviewed at Financial Ombudsman Service (London, England (UK)) in November 2012.

Interview

Now it is much more difficult than it used to be. Very bureaucratic and not really an understanding of what the job entails so those doing the interview are not the best people to do the interview.

Application

I applied through a recruiter. The process took 4 weeks. I interviewed at Financial Ombudsman Service (London, England (UK)) in September 2011.

Interview

I was a two stage telephone interview - once the CV was shortlisted and the initial telephone interview was conducted by the recruiter and I was selected, the following day, I was contacted by the manager at the FOS. I was asked four technical based questions. These were relatively easy and straight forward. I answered these to my best knowledge.

Application

I applied online. I interviewed at Financial Ombudsman Service.

Interview

I did an online application with my cover letter and CV. After two weeks I had telephone interview with the HR, the interview lasted 20 minutes. Why are you interested in FOS, position, what do you know about FOS

Application

I applied online. The process took 2+ months. I interviewed at Financial Ombudsman Service (London, England (UK)) in October 2015.

Interview

Application, telephone interview, online assessment then face to face interview.
Very stilted interview with the interviewer very detached & uninterested.
Also he turned up 10 minutes late, he wasn't very interested before the interview had started.

Application

I applied online. The process took 2+ months. I interviewed at Financial Ombudsman Service (London, England (UK)).

Interview

Applied for the role online by writing a cover letter and uploading my CV. Waited several days until I received an email confirmation about a phone interview. After phone interview I had to complete a case study which had to be recalled during the face to face interview. Had to wait 4 weeks for interview, however received a phone call few days before interview to say it had to be re-arranged and the next one available was another 3 week wait. This process was disappointing and gave a disorganised impression of the company. However face to face interview was very well set up and professional. Phone interview was mainly about my motivation for applying for this role, providing examples of great customer service and how I managed my time. During the face to face interview was asked a set of 7 behavioural competency questions consisting of the following themes: Handling a customer problems, Knowledge sharing and asking others for help within a team, learning from mistakes and question about which value I believed was most important.
TIPS: Memorise the case study briefly however it more important that you are able to evaluate it. Be relaxed and confident when speaking and think your examples through thoroughly it is ok to take a few seconds to think of a good example (even better if you prepare some examples before hand) but always evaluate the motives behind your examples-after explaining the what and how make sure you say the why, use the STAR technique.

Application

I applied through a recruiter. I interviewed at Financial Ombudsman Service (London, England (UK)) in April 2015.

Interview

It was lengthy and not worthy at all for the salary.I was old to do a case study in 60 minutes deadline however that case study result was never shown to me or any feedback was given

Application

I applied through an employee referral. The process took 1+ week. I interviewed at Financial Ombudsman Service (London, England (UK)) in May 2015.

Interview

I had to fill an online application form, then i did two online test, had a telephone interview and then a face to face where i was tested on math and reasoning skills

Application

I applied online. The process took 2+ weeks. I interviewed at Financial Ombudsman Service (London, England (UK)) in May 2015.

Interview

Online application form, online tests, telephone interview, case study task, then in-person interview. Around 1 hour long interview in the lovely offices, very friendly and welcoming interviewers. 1 from HR and 1 team leader. Took turns asking questions, firstly about the case study done previously, then competency related qu's and qu's about me, my CV, interests etc.

Interview

The interview surrounded competency questions. Word of advice: Read the email offer of the interview, which says that you have to go over the case study from the previous stage. I didn't, and so the first part was a flop.