Customer Success Manager (CSM) applicants have rated the interview process at G2 with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 51.6% positive. This is according to Glassdoor user ratings.
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It was a 3 stage process. Initial conversation with their HR representative, followed by 2 senior people in the organziation. Very thorough and the people were an absolute joy to interact with!
Interview questions [1]
Question 1
a) explain a scenario where you went above and beyond for a customer
b) tell about a scenario when you had an angry customer and how did you deal with it