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      Genentech

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      avatar
      Exeltis
      3.9★Compensation and benefits

      Customer Experience Designer Interview

      21 Jul 2025
      Anonymous interview candidate
      San Francisco, CA

      Other Customer Experience Designer interview reviews for Genentech

      Customer Experience Designer Interview

      9 Sept 2025
      Anonymous interview candidate
      San Francisco, CA
      No offer
      Negative experience
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Genentech (San Francisco, CA) in Jun 2025

      Interview

      The process began very smoothly. I was invited to complete the first round via a video submission and later progressed to a second round, also requiring a video submission. Unfortunately, I have not received any communication since the second round, even though the role remains posted. While the experience started positively, the lack of follow-up has been disappointing.

      Interview questions [1]

      Question 1

      One question they asked was for me to use the STAR method to walk through my design process. They wanted me to describe a specific project, outline the situation and my role, explain the actions I took to address the design challenges, and share the results and impact of my work.
      Answer question
      Average interview

      Application

      I applied online. The process took 6 weeks. I interviewed at Genentech (San Francisco, CA) in Jun 2025

      Interview

      The process began smoothly. I applied in late May and heard back in early June. The first round consisted of a one-way video interview. A month later, I was asked to complete a second one-way video interview. Shortly afterward, I was informed that I was not selected for the role. At no point did I have the opportunity to speak with anyone from the company. The process felt impersonal and lacked basic courtesy toward candidates. Overall, it was a very discouraging and inhumane experience.

      Interview questions [1]

      Question 1

      They asked for a walk through presentation using the star method of my portfolio.
      Answer question