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      Enterprise Support Engineer (Remote APAC) Interview

      14 Dec 2016
      Anonymous employee
      San Francisco, CA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 7 weeks. I interviewed at GitHub (San Francisco, CA) in Nov 2016

      Interview

      I applied for a position in GitHub's Asia-Pacific support team via an employee referral in October 2016. I received an invitation for a first round interview a few days later and was asked to sign a fairly standard NDA, the interview process then took about 7 weeks to complete. All interviews were conducted remotely using Zoom, the majority with video. You're encouraged to jump onto the service a bit earlier than the scheduled interview to ensure everything is working properly on your end. If you've never used Zoom before, or don't regularly use your PC for this sort of thing, I'd really encourage you to follow this advice! I spent about 5 minutes fixing the camera and microphone levels and after that it was smooth sailing. My first interview was scheduled as a 45 minute chat with the hiring manager in the APAC region, but went 10 to 15 minutes over. This interview started on time and was largely non-technical, relaxed and went pretty well. I really enjoyed the interview, I got to know the hiring manager and they got to know a bit about me, my background and motivations. Four days later, I received an invitation to move forward to a second round technical interview. For this I was paired with an Enterprise Support Engineer in my region about a week later. We worked through a series of scenarios using Zoom and a shared SSH session. I felt that I did pretty well for the most part, but had difficulty with one particular scenario. The interviewer was very easy going, helpful and supportive at this point though, giving just enough guidance to help me realise my error without giving the game away, or leaving me hanging too long and letting my nervousness get the better of me! Despite having someone watch my various typos and dead ends in real time, this interview was a lot of fun. I came away from this interview thinking that it could go either way, so I was pleasantly surprised to see an email a few days later inviting me to move forward to the final round, which ended up being split over two days. The first day consisted of four interviews over the course of a single day, 45 minutes or so in length with the exception of the final one of the day, which was a 90 minute session that focused on troubleshooting customer tickets. These interviews were all very chatty, just a back and forth in the same way you'd have a conversation with a colleague or friend. Even a relaxing atmosphere can be challenging though and by the end of the day I felt tired, but at the same time really enthusiastic and energised. It's a strange feeling to be mentally fatigued, while wanting to bounce off the walls! I also found that my motivation had been altered a bit too, in that while I was still thrilled about the possibility of working for GitHub, I was also now really excited about the prospect of working with these awesome people. The second day was scheduled for the following week and consisted of about an hour with the Director of Enterprise Support in the morning and ended with a short voice-only conversation with a member of GitHub's Talent Acquisition team in the evening. Then started the >agonising< wait to hear whether I'd been successful or not! Unfortunately the end of my interview process coincided with the Thanksgiving holiday in the US, so it was a couple of weeks before I would find out. Throughout this time though, GitHub were very communicative about their timeline and in the week after Thanksgiving, they scheduled a 'follow up' call with me. During this call, I received an offer, which I readily accepted. :)

      Interview questions [1]

      Question 1

      How would I provide support to someone without a technical background?
      Answer question
      2