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      Account Support Specialist Interview

      12 May 2019
      Anonymous interview candidate
      Remote, OR

      Other Account Support Specialist interview reviews for GitHub

      Account Support Specialist Interview

      20 Aug 2018
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 6 weeks. I interviewed at GitHub (Remote, OR) in May 2019

      Interview

      I had an interview with the talent recruiter and then moved onto completing a writing exercise answering fake support tickets. I was moved to the next stage with an interview with the hiring manager. I knew the second the interview started that it was not going to end positively as our personalities completely clashed so it wasn't a good fit for either of us. Found out 2 days later that I wasn't moving forward, which wasn't a surprise. It was a lengthy process, but for the right person I'm sure it would be okay.

      Interview questions [1]

      Question 1

      How do you deal with the security of your person accounts?
      Answer question

      Application

      I applied online. I interviewed at GitHub

      Interview

      The interview starts with a 15 min chat. Then you conduct a competency test. Once reviewed you have an hour long interview with manager from your region. If successful then from there you sit one on one with the support staff as a trial. Then an offer is given if you are successful through the whole process.

      Interview questions [1]

      Question 1

      Why do you want to work for GitHub?
      Answer question
      6

      Account Support Specialist Interview

      19 May 2017
      Anonymous interview candidate
      Remote, OR
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2+ months. I interviewed at GitHub (Remote, OR) in Apr 2017

      Interview

      Overall I found the interview process to be impersonal with long delays between steps. In my experience, it's strange to not speak to a recruiter initially. How do I know if I am interested in the role, company, benefits, salary with a simple conversation? As a matter of fact, outside of email, I am not sure there is a recruiter at all. (More about this at the end). The actual interviews were great during the interviews. Warm & friendly with challenging questions. I could see myself working with them. It's the delays of communication between the interviews and actually hearing anything that is unacceptable in my opinion. First, GitHub asks to complete a fairly straightforward questionnaire. After you complete, you'll receive an email from the "recruiter" saying it will take two weeks to review. To me, it seems excessive and fairly one-sided to ask someone to wait for two weeks. Second and the most rude/impersonal part, after investing a lot of time, I received an email declining me. Overall I am fine with the rejection. That said, it's ironic that the customer support organization doesn't think about experience.

      Interview questions [1]

      Question 1

      They ask you to answer support tickets.
      Answer question
      6
      avatar
      GitHub response
      9y
      Thank you for your feedback on the process. We work hard to ensure that every candidate has a positive experience when they interview with GitHub, and it looks as though we fell short of this during your time with us. We are working on ways to improve our process based on your feedback and will continue to make the experience better moving forward.