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      H&R Block

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      Client Service Professional Interview

      13 Dec 2011
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through a staffing agency. The process took 3 weeks. I interviewed at H&R Block in Nov 2011

      Interview

      The initial phase was a group interview that anyone could sign-up for as a potential candidate. There were about 40-50 candidates interviewing in a large room and then broken down into groups of three. It took three hours with no breaks and consisted of group questions, dialogue back/forth, written questions and then the smaller group interviews. It was exhausting, but allowed the company to quickly narrow down candidates and provided an opportunity for job seekers to learn quite a bit about the company. After the initial group interview, candidates had to go online and submit a pretty lengthy application. Then, second interviews were scheduled 1:1 with a district manager. It was an in-depth process for essentially an entry-level salary, but makes sense for a company seeking top quality employees that are able to properly handle critically important tax matters with professionalism and confidentiality.

      Interview questions [1]

      Question 1

      Tell me about your most difficult customer. Tell me about the situation and how you interacted with them? What was the result?
      Answer question
      1

      Other Client Service Professional interview reviews for H&R Block

      Client Service Professional Interview

      27 Aug 2024
      Anonymous employee
      Halifax, NS
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied in-person. I interviewed at H&R Block (Halifax, NS) in Dec 2023

      Interview

      I was reached out to after a few months of me submitting my resume to them in a Career fair. Pretty simple and straightforward. It was a part-time position so it will be general.

      Interview questions [1]

      Question 1

      I was asked how will i handle pressure during the busy tax season?
      Answer question

      Client Service Professional Interview

      2 Feb 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at H&R Block

      Interview

      Great company! I enjoyed working there for the tax season. I learned a lot and everyone was very friendly. It gets extremely busy but it’s rewarding and you gain a lot of knowledge

      Interview questions [1]

      Question 1

      How did i handle a difficult situation with customer
      Answer question

      Client Services Professional Interview

      12 Jul 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 3 days. I interviewed at H&R Block in Dec 2021

      Interview

      Interviewed with the manager at one the office locations and she explained details about the job and tasks you would have to do. After the interview, the manager got back to me about the job.

      Interview questions [1]

      Question 1

      They asked about the customer service experience
      Answer question