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      H&R Block

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      Customer Service Representative Interview

      20 Dec 2012
      Anonymous employee
      Accepted offer
      Easy interview

      Application

      I applied online. I interviewed at H&R Block

      Interview

      Applied on-line at company website. Received an email inviting me to a local HRB store for an interview. It was a group interview. They began by telling us the salary saying once people heard that they left. The salary was $8.00 an hour. After the group introduction comments, the two interviewers interviewed each candidate individually. The questions were very easy and basic, following a script. They made it easy to do, probably happy someone was interested after hearing about the pay.

      Interview questions [1]

      Question 1

      Nothing difficult. I received a phone call a few days later with a job offer. The interviewer pointed out the pay was now more, at $9.00 an hour - probably because some states had raised their minimum wage and they are matching that. You then have 2 days of training, but pay is less at the state's true minimum wage, some states are around $7.00. There is a "dress rehearsal" training day before you start so you try out everything at a store. Hours to work that you are given are way less than seasonal full-time. It is even less than part-time, some weeks only 5 hours, apparently so HRB can keep costs down and stay below the limit for unemployment when the seasonal work ends.
      Answer question

      Other Customer Service Representative interview reviews for H&R Block

      Customer Service Representative (CSR) Interview

      11 Feb 2025
      Anonymous employee
      Niagara Falls, NY
      Accepted offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at H&R Block (Niagara Falls, NY) in Jan 2025

      Interview

      Applied on line and received a phone call inviting me to a on site interview. The interview questions were very simple and a friendly conversation. The interviewer was dressed in comfortable total unprofessional attire.

      Interview questions [1]

      Question 1

      If I was a people person.
      1 Answer

      Customer Service Representative Interview

      4 Aug 2024
      Anonymous employee
      Cupertino, CA
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at H&R Block (Cupertino, CA)

      Interview

      easy, most of the questions are asked by behavior questions, such as how do you deal with angry customer. you only interview with 1 manager and it's only about 1 hour then you will hear back almost immediately.

      Interview questions [1]

      Question 1

      How do you deal with an upset customer?
      Answer question

      Customer Service Representative Interview

      23 Mar 2024
      Anonymous interview candidate
      Corvallis, OR
      Declined offer
      Neutral experience
      Easy interview

      Application

      I interviewed at H&R Block (Corvallis, OR)

      Interview

      It seemed very informal and like they were desperately getting someone to fill a temp position. They were at least very straight-forward with what the position entailed. They told me how many hours to expect and when the position would end.

      Interview questions [1]

      Question 1

      How comfortable are you taking multiple phone calls?
      Answer question