I applied online. The process took 1 day. I interviewed at International SOS (Moscow, Moskva) in Feb 2014
Interview
The interview at International SOS was the most time-consuming interview I've ever had so far, it lasted for about 4 hours. It consists of several tests aimed at evaluating candidates' level of English - comprehension, listening and writing skills. Besides, candidates were to take a psychological test, after which an interview with a senior followed.
Interview questions [1]
Question 1
Suppose you're to handle a case with a tourist requiring repatriation and you learn that his wife had taken his ID with her when she was returning at home several days ago. Your actions.
The process took 5 days. I interviewed at International SOS (London, England)
Interview
There was an intense Assessment day with a few interviews, one to test your customer service skills in your respective language and another to speak with the operation managers. I went in for an authorizations executive and they evaluated me as being more suitable for an operations executive (and they were right, loved the more client facing side of the operations floor).
Interview questions [1]
Question 1
Cannot remember, but it was all around the topic of customer service and what is most important, as well as how to deal with difficult personalities etc.