It's definitely a very long process where you have to have a lot of patience in waiting! At least that's how it was for me. I applied June 4th, 2024. I got an email the very next day inviting me to do a virtual audio interview. Pretty standard interview, not as complicated. After the virtual interview you had to complete some personality assessments/games. After all of that was completed, August 1st, 2024, I got an email inviting me for a virtual interview with two of the supervisors alongside some other candidates at the same time. It was a group interview so it was very interesting to experience. The interview followed by a series of around 5 questions mostly about past experiences you've gone through that would showcase how you've dealt with customer service. After the interview, about six days passed by and I received an email saying that I passed to the compliance stage and gave me instructions on the Drug test, Background check, and fingerprinting I needed to do. It took about 5 days for me to complete everything and on August 19th, I received another email saying that I passed the compliance stage and had to schedule a quick phone call with my recruiter the same day. I spoke with my recruiter, he officially offered me the job, told me a little bit about the role, the pay, benefits, and also explained that I would have to go to Orlando, Florida to Jetblue University for training for a duration of about 2 weeks. I will now be heading to Florida for my AO Training in about two weeks. Overall, it was definitely a long process but worth it!