I applied online. The process took 1 day. I interviewed at John Lewis & Partners (Birmingham, England) in Apr 2017
Interview
I had applied and heard back within a week that I had been invited to an interview - when I attended the interview, I was expecting a group interview but it was a one to one with the two store managers. I was asked a few questions and then they gave me 15 minutes to answer a scenario and the scenario was about new colleagues coming in for the Christmas period and I had to pitch my ways to the existing colleagues (who were the interviewers) on ways we can teach the seasonal staff how to deliver exceptional customer service. The interview lasted no longer than an hour and the interviewers were absolutely amazing.
Interview questions [1]
Question 1
Q. Tell me a time you had to do something you weren't comfortable with
Q. How would you get to know your products?
I interviewed at John Lewis & Partners (London, England)
Interview
I attended a group interview for a temporary Christmas position where we worked together on scenario-based tasks, discussing different approaches and demonstrating teamwork, communication, and problem-solving skills throughout the process.
Interview questions [1]
Question 1
How would you handle a situation where there’s a long queue of customers, some becoming impatient, while you’re short-staffed during the Christmas rush?
I applied online. The process took 2 weeks. I interviewed at John Lewis & Partners (Cardiff, Wales) in Oct 2025
Interview
It was a group interview where we had to read several scenarios, make individual notes, and then discuss possible solutions with the rest of the group. The assessed part was the group discussion, which was challenging because some of the other participants were very loud and overly confident. This made it difficult to share my points without feeling like I was interrupting or coming across as rude. There was also no one-to-one interview at the end, so my performance was judged entirely on how I interacted within the group.
Really easy. Done a group interview where they test you on your team work, then a solo interview to see your individuality. I then found out a week later if I got the job.
Interview questions [1]
Question 1
What do you like about the customer service in John Lewis?
