I applied online. The process took 4 weeks. I interviewed at John Lewis & Partners in Jul 2019
Interview
I came across the job advert on a job board, it took around 2 hours to complete the application process. The process included various competency tests such as situational questions to make sure you fit the company’s ethos.
After 3/4 days, I found I had passed the initial application and was asked to attend a group assessment within the following fortnight. There were 10 people in total and 4 assessors. To begin, 5 of us had our initial 1-1 interview straight away, the following 5 had theirs after the group assessment. This was straightforward and included a simple role play scenario. After the 1-1 interview, the group assessment commenced, it was a basic scenario of unhappy customers and how we would deal with this. We did not need to present our feedback as an assessor was sitting with us, note taking.
A few days after assessment, we find out the outcome via email.
Interview questions [3]
Question 1
How have you adapted after things did not go to plan?
I interviewed at John Lewis & Partners (London, England)
Interview
QPretty simple, know your products, current trends etc.
include others in group assessment as collaboration is important.
Why John Lewis and how would you add value?
How would you handle a disgruntled customer?
Interview questions [1]
Question 1
Describe what good customer service looks like to you.
Standard questions as expected, management made me feel at ease during interview and got to meet some team members too. Tasks to work through information and then 1-1 interview with hiring manager
Behavioural and situational questions relating to your experience and job requirements. 1 ac and an interview with 2 people after. Should be only 30 minutes with follow-up questions if needed.
