I applied online. The process took 1 day. I interviewed at John Lewis & Partners (London, England) in Oct 2015
Interview
The process is primarily online, where a candidate will go through several stages of situational judgement tests. Following this, there is often a group interview in scenario based circumstances, where candidates will work in small groups to determine what they believe is the most appropriate outcome. There is also the possibility that a candidate will be invited for a one-to-one interview, but this is very rare in my experience.
Interview questions [1]
Question 1
What do you believe exceptional performance looks like in this role?
I interviewed at John Lewis & Partners (London, England)
Interview
I attended a group interview for a temporary Christmas position where we worked together on scenario-based tasks, discussing different approaches and demonstrating teamwork, communication, and problem-solving skills throughout the process.
Interview questions [1]
Question 1
How would you handle a situation where there’s a long queue of customers, some becoming impatient, while you’re short-staffed during the Christmas rush?
I applied online. The process took 2 weeks. I interviewed at John Lewis & Partners (Cardiff, Wales) in Oct 2025
Interview
It was a group interview where we had to read several scenarios, make individual notes, and then discuss possible solutions with the rest of the group. The assessed part was the group discussion, which was challenging because some of the other participants were very loud and overly confident. This made it difficult to share my points without feeling like I was interrupting or coming across as rude. There was also no one-to-one interview at the end, so my performance was judged entirely on how I interacted within the group.
Really easy. Done a group interview where they test you on your team work, then a solo interview to see your individuality. I then found out a week later if I got the job.
Interview questions [1]
Question 1
What do you like about the customer service in John Lewis?
