scenario questions based on customer queries and complaints. had to discuss as a group what to do and how to help e.g finding alternatives calling up local branches apologising getting the product delivered to their house etc

It was a group interview for a temporary role over the busy winter period. We were put in groups of about 7 and did marketing and customer service activities. We were asked to come up with a marketing strategy for a winter product in our groups and present it to everyone. Next, they had people come around to our tables and discuss what customer service meant for us.