I applied online. I interviewed at John Lewis & Partners (Leeds, England) in Oct 2021
Interview
A group interview with around 25 other candidates.
Talking in a smaller group of 5/6 people about solutions to various scenarios which could occur in the John Lewis store.
The scenario was opened up for opinions and suggestions to a more senior member of staff who asked further questions and took notes.
No individual questions
Interview questions [1]
Question 1
Group, scenario-based questions: such as: "the shelves of another department are messy and customers are struggling to find stock, what would you do in this situation?"
I interviewed at John Lewis & Partners (Cambridge, England)
Interview
Was in a small group of around 8-10 people. We were asked our names and our favourite thing about Christmas. Then we were given a sheet with different scenarios on it and had 5 minutes to make notes on how we'd approach these scenarios before sharing our answers as a group. Some people dominated the conversation, making it hard to get a word in with interrupting.
Interview questions [1]
Question 1
How we would respond to 4 different customer service scenarios
I applied online. The process took 2 weeks. I interviewed at John Lewis & Partners (Newcastle upon Tyne, England) in Oct 2025
Interview
Easy enough, relaxed process and more of a chat. Around 8 people( some people didnt turn up) with 4 interviewers. Had 5 mins to make notes and then 15 to discuss.
Interview questions [1]
Question 1
1. Click and collect desk- busy and a broken bauble needs to be exchanged.
I applied online. The process took 1 week. I interviewed at John Lewis & Partners in Oct 2024
Interview
The interviewers were friendly and welcoming with a generally comfortable atmosphere. The interview took roughly 35- 40 minutes to complete, It was a group interview- in my session there was about 5-6 of us altogether so we were in one group to discuss the scenario. Overall a generally positive experience.
Interview questions [1]
Question 1
Scenario Based- How would you plan a christmas event, considering how to draw customers in, building a rapport, and how would you actually boost sales.
