I applied online. The process took 4 weeks. I interviewed at John Lewis & Partners (London, England) in Jun 2014
Interview
apply online
group exercise: they give you a scenario in which a customer lists all their requirements and gives a number of products to choose from. You have to match the products to the customers requirements and give at least three potentials, listing the pros and cons and then you have to sell it to the customer (interviewer). you get tested on your communication skills and your contribution
Face to face interview: standard interview questions. e.g. dealing with difficult customers/when you had to explain how to use something.
Interview questions [1]
Question 1
dealing with difficult customer
when you had to explain something
There is a group exercise and a 1-to-1 interview, which go through your previous experience and a tell me about yourself question. The group exercise is really important in showcasing your team work abilties.
I interviewed at John Lewis & Partners (London, England)
Interview
Basic retail interview. They ask for experience with customer service and examples of when you have worked in a team. They also ask what would you do in … situation
I interviewed at John Lewis & Partners (London, England)
Interview
Group interview. Asked about some scenarios and asked to discuss them in the group. It is a pretty relaxed interview and easy to stand out if you answer the questions first but make sure you let others speak and collaborate with them.
Interview questions [1]
Question 1
what to do when customer wants to know the price of an item but your ipad isn’t working?
