I interviewed at John Lewis & Partners (Cheadle Hulme, England)
Interview
Group interview to discuss within the candidate group various scenario based challenges relevant to retail and customer service. Very straight forward, friendly and in general not overly formal. Some discussion of personal interests/ hobbies.
I interviewed at John Lewis & Partners (London, England)
Interview
QPretty simple, know your products, current trends etc.
include others in group assessment as collaboration is important.
Why John Lewis and how would you add value?
How would you handle a disgruntled customer?
Interview questions [1]
Question 1
Describe what good customer service looks like to you.
Standard questions as expected, management made me feel at ease during interview and got to meet some team members too. Tasks to work through information and then 1-1 interview with hiring manager
Behavioural and situational questions relating to your experience and job requirements. 1 ac and an interview with 2 people after. Should be only 30 minutes with follow-up questions if needed.