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      Kaiser Permanente

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      Remote Call Center Agent Interview

      9 Dec 2023
      Anonymous interview candidate
      California, MD
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Kaiser Permanente (California, MD) in Dec 2023

      Interview

      Interview with recruiter then assessment-Passed 3rd interview which was a group interview of 4 people and 2 interviewers. All were asked the same 3 questions. I answered all along with keeping a beautiful smile throughout the process. Answered thoroughly without rambling. Did an excellent job, however was given feedback by my recruiter that I had NO energy, and gave general answers. Uncertain why they would indicate no energy when I was the only one WITH energy, as well as answered all questions completely. Something is definitely going on. Completely untrue feedback from the reviewers.

      Interview questions [1]

      Question 1

      How I handled angry customers.
      Answer question