The first stage of the recruitment process was to complete and submit a lengthy and detailed online application. This consisted of a virtual "test" as to how you would respond to certain situations if you were already working for the group, career history dating back 6 years and the usual personal information and experience. A few days later I had been called to arrange for a telephone interview. This was a 40 minute telephone interview where I was asked several competency questions, judged on my suitability for the role and had the role details (shift pattern, salery) etc explained. After having passed the telephone interview, I then was asked to attend a selection event at their Dunfermline office. There I was with 4 other applicants. We had a one to one interview with assessors, a group exercise and finally 2 role play scenarios with assessors. The event lasted roughly 5 hours but flew by. The one to one consisted of competency and general questions but the assessors are absolutely lovely and put you at ease. The group exercise consisted of us being given 3 telephone conversation print outs between a customer and a C.A and asked to identify the strengths and weaknesses of the call. Finally the role play, (self explanatory). ******(I attended this selection event today and I am waiting to hear back regarding this. I was told to expect to hear from the recruitment team in around 7 - 10 days time.*******